Customer Service Representative

Belle Plaine, MN

Cambria has an excellent opportunity for a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment.  This key position provides a superior standard of service to our business partners and clients.  The successful candidate must possess qualities to interact with customers in a tactful and diplomatic manner to handle and resolve claims.  The Customer Service Representative will also answer any inquiries that customers may have.


Responsibilities:

  • Conferring with customers to provide information and handle claims
  • Keeping records of customer interactions, recording details of inquiries, complaints, comments, and what action was taken
  • Ensuring that appropriate changes and course of action are taken to resolve customer inquiries or claims
  • Refer unresolved claims to appropriate parties for further investigation
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Other duties as assigned by management

 

Desired Skills & Experience:

  • High School diploma or equivalent
  • Outgoing and energetic with personable phone communications
  • Customer service, data entry, and call center experience preferred
  • Excellent communication and listening skills
  • Exceptional problem solving and conflict resolution skills
  • Proficient in Microsoft Office and other computer applications
  • Data entry with meticulous attention to detail and high accuracy
  • Ability to adapt to the situation as well as management multiple tasks
  • Strong critical thinking and analytical skills
  • Ability to work a 10:00am – 7:00pm schedule and overtime as needed
  • Capacity to multitask
  • Capable of typing a minimum of 40 words per minute  


If you are looking to advance your career by becoming a member of a growing and dynamic team, we are eager to meet you. Please send your resume and salary requirements to Employment@CambriaUSA.com (reference job #13-092 in the subject line of your e-mail).

Cambria is a privately held, family-owned company with an entrepreneurial vision. We bring a new perspective and approach to the countertop industry by responding to the needs of our customers. With state-of-the-art facilities, combined with the work ethic of experienced employee teams, Cambria has rapidly become an industry leader.

EOE

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